USHEALTH Group was recognized for Superior Customer Response
Fort Worth, Texas, March 6, 2013
USHEALTH Group, Inc. placed as a Top 50 company in the Top 100 Call Center award for 2013 from BenchmarkPortal. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
“This was a chance to see how we really stack up amongst other call centers in a side-by-side competition,” said USHEALTH Group’s Executive Vice President, Konrad Kober. “To say the least, we were ecstatic in being awarded a Top 50 in the Small Call Center category.”
Since the top 100 process is entirely based on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers who are achieving superior results both in financial and qualitative terms.
The Top 100 contest grouped submissions into three categories according to size for this awards program. Each center was compared with its own industry and assigned numerical rankings. As a result, USHEALTH Group was determined to be among the Top 50 call centers in North America.
Bruce Belifore, CEO of BenchmarkPortal stated, “USHEALTH Group’s ranking of Top 50 shows that it has achieved outstanding results when compared with centers from a wide variety of industries, which is a great accomplishment for this center.”
“It is very exciting and rewarding to see the commitment, dedication and hard work of our Customer Service Representatives being recognized as a Center of Excellence,” commented USHEALTH Group’s Vice President of Customer Service, Joan Turner. “Being placed as a Top 50 Call Center is a ‘WOW’ experience for our Representatives and is well-deserved.”
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for call centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in the customer communications. For more information please visit: www.BenchmarkPortal.com.
About USHEALTH Group, Inc.
USHEALTH Group, Inc. is an insurance holding company based in Ft. Worth, Texas focused on providing innovative health coverage for self-employed individuals and small business owners. The goal of USHEALTH is to combine the talents of its employees and agents to market competitive and profitable insurance products, while providing superior customer service in every aspect of the company’s operations.